Transcription with speaker separation
Clear, searchable transcripts that distinguish agent from customer, ready within minutes of the call ending.
CitrusIQ
Enterprise musclewithout thebloated bills.
Built by contact centre veterans, CitrusIQ turns every customer conversation into crisp, actionable insight — transcription, scoring, sentiment and coaching in one platform your QA team can actually afford.
- 1M+
- Calls analysed
- 20+ yrs
- Contact centre expertise
- 100%
- Of calls scored, not samples
Capabilities
Powerful call intelligence, right out of the box
Most conversation intelligence platforms were built for the Fortune 500. CitrusIQ gives small and mid-sized contact centres the same AI insight at a price that makes sense.
Automated call scoring
Custom QA parameters measure quality, empathy and compliance on every call — no manual review queues.
Sentiment & emotion detection
Spot frustration, confusion, satisfaction and urgency in seconds, per call and across the whole team.
Keyword & phrase tracking
Monitor product mentions, objections, competitor names and compliance phrases across every conversation.
Global call analytics
Query call data across teams, time zones and campaigns to spot the patterns behind your numbers.
HIPAA & PCI-ready
Built for sensitive environments, with redaction and compliance alerting for regulated conversations.
How it works
Three steps from recording to insight
- 1
Connect your calls
Upload recordings or connect your existing CRM or dialer — no rip-and-replace of your telephony stack.
- 2
CitrusIQ analyses
Each conversation is transcribed, scored against your QA parameters and analysed for sentiment and topics.
- 3
Act on the insight
Review dashboards, summaries and coaching queues in CitrusIQ, or export the data into your own systems.
Where we are
Five offices, one operating rhythm
Follow-the-sun coverage across North America, India and the Middle East means your team is never waiting on a timezone.
Greenwich
Connecticut, USA
500 W Putnam Avenue
Suite 400 Greenwich,
CT 06830
Chennai
Tamil Nadu, India
No. 9, 9th Floor Gee Gee Emerald Complex,
Valluvar Kottam High Road Nungambakkam,
Chennai – 600034
Toronto
Ontario, Canada
3080 Yonge St suite 6060,
Toronto,
ON M4N 3N1
Noida
Uttar Pradesh, India
91 Spring Board, First Floor,
A-130, A Block, Sector 63,
Noida,
Uttar Pradesh 201301
Dubai
Dubai, UAE
1072_Office-7B, Al Muteena,
Dubai, United Arab Emirates
Stop guessing what happens on your calls.
See CitrusIQ scoring your own conversations in a 30-minute walkthrough with the team that built it.