Customer support
Inbound voice, chat, email and social support with your scripts, tone of voice and escalation rules.
Business Process Outsourcing
Operations teamsthat feel in-house.
Customer support, back office and industry-specific process management at global scale. Our teams learn your tone, your systems and your escalation rules — customers should never be able to tell the difference.
- 5M+
- Customer interactions handled
- Multilingual
- Voice, chat and email
- 5 offices
- Follow-the-sun delivery
What we do
Front office and back office, staffed and measured
Sales & retention
Lead qualification, inside sales and win-back campaigns run against targets you set and can see live.
Back-office processing
Claims, orders, onboarding, data entry and document handling with quality sampling on every queue.
Quality assurance
Call scoring, calibration sessions and coaching plans so quality is managed rather than hoped for.
Dedicated teams
Named agents and team leads who stay on your account, with training built from your own documentation.
Reporting & analytics
Live dashboards on volume, handle time, CSAT and resolution — plus what the contact drivers are telling you.
How we work
Learn the process, then run it better
- 1
Map
We document your current process, systems and quality bar, including the exceptions nobody wrote down.
- 2
Pilot
A small dedicated team runs live volume alongside yours, so we prove quality before scaling headcount.
- 3
Scale
Staffing ramps to your forecast with trained backups, and coverage extends across our office timezones.
- 4
Improve
Contact-driver analysis feeds fixes upstream, reducing the volume that needs handling in the first place.
What you get
- Coverage that flexes with seasonal and campaign peaks
- Consistent quality backed by scoring and coaching, not anecdotes
- Lower cost per interaction without a drop in CSAT
- Secure handling of customer data under PCI-DSS aligned controls
- Insight into why customers contact you, not just how often
Where we are
Five offices, one operating rhythm
Follow-the-sun coverage across North America, India and the Middle East means your team is never waiting on a timezone.
Greenwich
Connecticut, USA
500 W Putnam Avenue
Suite 400 Greenwich,
CT 06830
Chennai
Tamil Nadu, India
No. 9, 9th Floor Gee Gee Emerald Complex,
Valluvar Kottam High Road Nungambakkam,
Chennai – 600034
Toronto
Ontario, Canada
3080 Yonge St suite 6060,
Toronto,
ON M4N 3N1
Noida
Uttar Pradesh, India
91 Spring Board, First Floor,
A-130, A Block, Sector 63,
Noida,
Uttar Pradesh 201301
Dubai
Dubai, UAE
1072_Office-7B, Al Muteena,
Dubai, United Arab Emirates
Let’s size the right operations team.
Share your volumes and quality targets and we will come back with a staffing model, coverage plan and pilot proposal.