Proactive monitoring
Health, capacity and performance monitoring with alert thresholds that catch problems before your users report them.
IT Infrastructure Management
Infrastructure thatstays boring.
Monitoring, patching, endpoint management and a service desk your people actually like using. We take on the day-to-day operations so your internal team can spend its time on work that moves the business.
- 24/7
- Proactive monitoring
- 99.9%
- Availability targets
- Follow-the-sun
- Service desk coverage
What we do
Everything that has to keep running
Endpoint management
Device provisioning, patching, hardening and asset lifecycle across Windows, macOS and mobile fleets.
Network & connectivity
LAN, WAN, VPN and firewall administration for offices and remote staff, documented so nothing lives in one head.
Service desk
Tiered L1–L3 support with published SLAs, a real person on the line and resolution tracking you can audit.
Server & datacentre ops
Physical, virtual and hybrid server estates maintained, patched and capacity-planned on a fixed rhythm.
Backup & recovery
Tested backups, documented recovery runbooks and restore drills so disaster recovery is more than a policy document.
How we work
Take stock, stabilise, then optimise
- 1
Audit
We inventory devices, systems, licences and known pain points, and document what is currently undocumented.
- 2
Stabilise
Patch backlogs, monitoring gaps and single points of failure are closed first, in priority order.
- 3
Operate
Day-to-day support, patching and monitoring run to agreed SLAs, with monthly service reviews.
- 4
Optimise
Recurring tickets get root-caused and engineered out, and spend is reviewed against actual usage.
What you get
- Fewer outages, and faster recovery when something does break
- A patched, hardened and fully inventoried estate
- Staff who get help quickly instead of waiting on a queue
- Documented runbooks so knowledge is not tied to individuals
- Clear monthly reporting on tickets, SLAs and infrastructure health
Where we are
Five offices, one operating rhythm
Follow-the-sun coverage across North America, India and the Middle East means your team is never waiting on a timezone.
Greenwich
Connecticut, USA
500 W Putnam Avenue
Suite 400 Greenwich,
CT 06830
Chennai
Tamil Nadu, India
No. 9, 9th Floor Gee Gee Emerald Complex,
Valluvar Kottam High Road Nungambakkam,
Chennai – 600034
Toronto
Ontario, Canada
3080 Yonge St suite 6060,
Toronto,
ON M4N 3N1
Noida
Uttar Pradesh, India
91 Spring Board, First Floor,
A-130, A Block, Sector 63,
Noida,
Uttar Pradesh 201301
Dubai
Dubai, UAE
1072_Office-7B, Al Muteena,
Dubai, United Arab Emirates
Let’s review your IT operations.
A practical audit of your estate, support model and risk areas — with a prioritised plan for what to fix first.